Cookies & Privacy Policy

We appreciate your interest in the products and services of Shiva Group.

We take the protection of your personal information and sensitive personal data seriously. In this Privacy Policy, “you” refers to any person or entity accessing and/or using this Website. Any information collected, received, possessed, stored, dealt with, or handled by us will be treated in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as amended (“Applicable Law”).

Your information will not be disclosed to anyone outside Shiva Group, its affiliated companies, subsidiaries, dealership entities, and authorised partners (collectively referred to as “Shiva Group”, “we”, “us”, or “our”), except as otherwise described in this Privacy Policy.

This Privacy Policy is published in accordance with Applicable Law and constitutes a legally binding electronic contract between you and Shiva Group. No physical or digital signature is required.

1. YOUR CONSENT

By accessing or using this Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Website.

By using this Website, you expressly consent to the collection, storage, processing, transfer, and disclosure of your information in accordance with this Privacy Policy and Applicable Law. You agree that such handling of your information shall not cause any loss or wrongful gain to you or any other person.

If you provide your contact details (phone number, email, WhatsApp number, etc.), you consent to being contacted by Shiva Group through phone calls, SMS, WhatsApp, email, or other communication channels regarding:

  • Product information

  • Service updates

  • Offers and promotions

  • Event invitations

  • Test drive scheduling

  • Customer support

In accordance with Telecom Regulatory Authority of India (TRAI) guidelines, you authorise Shiva Group to contact you even if your number is registered in the National Do Not Call Registry (NDNC).

2. COLLECTION OF INFORMATION

We may collect information directly from you or through our dealership network, service centres, authorised partners, and digital platforms.

You may browse anonymously

You can browse parts of the Website without providing personal information. However, certain services (such as booking a test drive, making an enquiry, service scheduling, or purchases) require you to provide personal details.

Types of Information We May Collect

  • Name

  • Phone number

  • Email address

  • Residential or billing address

  • Identification details (where required)

  • Vehicle purchase or service information

  • Financial or insurance-related details

  • Payment instrument details (card, UPI, bank transfer, etc.)

  • Transaction history

  • Chat transcripts and enquiry details

  • IP address and browser information

If you engage with us via live chat or WhatsApp, we may retain transcripts for quality control, training, customer support, and dispute resolution.

If you transact with us (vehicle purchase, service booking, finance, insurance, etc.), we may collect additional information required to complete the transaction.

Any information freely available in the public domain or furnished under the Right to Information Act, 2005 will not be treated as personal information under this Policy.

3. COOKIES

We use cookies and similar technologies to enhance your experience.

A “cookie” is a small file stored on your device that helps us:

  • Improve website performance

  • Analyse visitor behaviour

  • Remember preferences

  • Enhance security

  • Provide personalised content

Types of Cookies We Use

Required Cookies
Strictly necessary for website functionality and security.

Functional Cookies
Used for analytics, performance measurement, and user experience improvement.

Session Cookies
Temporary cookies deleted when you close your browser.

Persistent Cookies
Remain on your device for a defined period.

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

4. THIRD-PARTY SERVICES

Our Website may use embedded services such as CRM platforms, live chat tools, analytics tools, or marketing automation platforms (for example, Salesforce or similar systems). These systems may place their own cookies necessary for functionality and session management.

We do not control third-party cookies and recommend reviewing their respective privacy policies where applicable.

5. DATA SECURITY

Shiva Group implements reasonable security practices and procedures to protect your data against unauthorised access, disclosure, alteration, or destruction.

Your data is stored in secure systems with controlled access. However, while we strive to protect your information, no transmission over the internet is completely secure.

We encourage users to maintain confidentiality of their passwords and personal credentials.

6. DATA SHARING

We may share your information with:

  • Shiva Group affiliated entities

  • Authorised dealerships and service centres

  • Finance and insurance partners

  • Government or regulatory authorities when legally required

  • Technology and CRM service providers

We do not sell your personal data.

7. DATA RETENTION

We retain your information only as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

8. CHANGES TO THIS POLICY

Shiva Group reserves the right to update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the Website constitutes acceptance of the updated policy.

9. CONTACT US

For any questions regarding this Privacy Policy or your personal data, you may contact:

Shiva Group
Email: contact@shivagroup.co
Phone: +91 93115 90310
Website: Shivagroup.co